Frequently Asked Questions
Everything you need to know about your crafting journey with Mary Maxim.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for yarn and kits?
We accept returns on unopened yarn skeins and complete kits within 30 days of purchase. Items must be in their original packaging and original condition.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What should I do if a kit is missing yarn or instructions?
Please contact our customer service team immediately. We will verify your order and send any missing components to you free of charge.
Are your patterns available as digital downloads?
Many of our exclusive patterns are available as instant PDF downloads, while others are included as printed copies within our physical project kits.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.